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15 June 2020

My HKT work experience

It has been more than six months since I left HKT Teleservices Philippines. Here's my own story. I was employed by HKT Teleservices Philippines Inc. from December 4, 2017 until November 30, 2019. The experience was great and that I gained a lot of knowledge about being a call center agent, being a technical support and being a quality assurance analyst.


Lunch break with some of the team members.

During my training days for VIPKID account, I was able to meet new faces and made friends with few and another few people to keep until today. I don't want to name them here as long as I keep them as my friends on my Facebook account or as long as they keep me on their friend's list as well. Soon enough during production days, I was able to meet new friends, new people and of course one of the happiest moments is that some made me their enemy.

There were ups and downs of course as there is no perfect company but everything must be managed well. I am not a perfect employee as well. I was able to become a regular employee by July 2018. I also moved from one line to another line of business and finally I applied for QA post and I was considered by my supervisors Mau Bernardo and Richard Isleta, these are one of the intelligent persons I met in the BPO industry as they keep me think of quality.

(Left-Right) Me, Cass, Nate and Joseph

(Left-Right) Me, Joseph, Daddy Bu and Nate

(Left-Right) Me, Cass, Harold, Cass,

(Left-Right) Me, Mafel, Cass



During my QA days, I meet friends and enemies anywhere where in the online and offline world. That's the fun part of it for me and for them (enemies) that's their worst nightmare (just kidding). I made more friends than enemies in the end.

Me and Daddy Bu for the QA team party in Pasig City last June 2019. .


One of the painful moments is when all of us lost a colleague last July 1, 2019. Others resigned for the better. That's part of our life process and we can't control people to stay with a company. So cherish the moments that you're still with the people that matters, have as much photos as you have, celebrate life together and keep the friendship for the rest of our lives.

Wave 2 and our trainer Francis Posadas and team leaders Clarissa Felix and Mark Delaganar..


Team meeting with fellow QAs with our supervisor Rhoneil Arellano.


So I eventually left the company last November 30, 2019 due to some reasons. That reason includes salary and I have to leave to go up for my bilingual career for the better. That's a good motivation for me to keep up with the BPO industry as a bilingual agent now.

If you're still working with HKT Teleservices, be proud. If you're planning to leave then leave with grace, stand out and be more proud!