Now certified digital journalist

I am honored to hold this certificate as one of the graduates of the Digital Journalism program offered by REUTERS and the Meta Journalism Project. This certification represents a commitment to journalistic integrity and responsibility in the digital sphere. With this credential, I embrace the weighty responsibility of ensuring that the information I disseminate online is accurate, well-supported, and free from misinformation.

Possessing this certificate signifies a dedication to upholding the principles of ethical journalism in the digital age. It serves as a reminder of the importance of rigorous fact-checking, thorough research, and verification of sources before sharing any information online. In an era where misinformation proliferates at alarming rates, this certification equips me with the necessary skills to combat the spread of fake news and misinformation, thereby contributing to a more informed and discerning online community.

As a graduate of the Digital Journalism program, I am committed to fostering transparency, credibility, and trust in online media. I recognize the pivotal role journalists play in shaping public discourse and safeguarding the truth. With this certificate, I pledge to uphold the highest standards of journalistic ethics and integrity, ensuring that my contributions to the digital landscape are characterized by accuracy, fairness, and accountability.

Have your certificate as well via this link: https://reutersdigitaljournalism.com/?l=en.

Now officially six sigma yellow belt holder

I am thrilled to announce that I have successfully obtained my certification online, earning the prestigious Six Sigma Yellow Belt. This achievement fills me with a profound sense of accomplishment and pride, as it represents the culmination of dedicated effort and hard work. Attaining this certification marks a significant milestone in my professional journey, signifying my commitment to excellence and continuous improvement in the field of process optimization and quality management.

As I reflect on this accomplishment, I am excited about the opportunities that lie ahead and the prospect of further advancing my skills and expertise. My next goal is to pursue the Six Sigma Green Belt certification, which will allow me to deepen my understanding of Lean Six Sigma methodologies and take on more complex projects. With each new level, I am eager to challenge myself, expand my knowledge base, and contribute meaningfully to organizational success.

In the pursuit of continuous improvement and professional growth, I am determined to level up and reach new heights of excellence. By embracing lifelong learning and seizing opportunities for advancement, I am confident that I will continue to achieve success and make a positive impact in my field. With the Six Sigma Yellow Belt certification as a foundation, I am ready to embark on the next stage of my journey towards becoming a proficient practitioner of Lean Six Sigma principles.

My HKT work experience

It has been more than six months since I left HKT Teleservices Philippines. Here's my own story. I was employed by HKT Teleservices Philippines Inc. from December 4, 2017 until November 30, 2019. The experience was great and that I gained a lot of knowledge about being a call center agent, being a technical support and being a quality assurance analyst.


Lunch break with some of the team members.

During my training days for VIPKID account, I was able to meet new faces and made friends with few and another few people to keep until today. I don't want to name them here as long as I keep them as my friends on my Facebook account or as long as they keep me on their friend's list as well. Soon enough during production days, I was able to meet new friends, new people and of course one of the happiest moments is that some made me their enemy.

There were ups and downs of course as there is no perfect company but everything must be managed well. I am not a perfect employee as well. I was able to become a regular employee by July 2018. I also moved from one line to another line of business and finally I applied for QA post and I was considered by my supervisors Mau Bernardo and Richard Isleta, these are one of the intelligent persons I met in the BPO industry as they keep me think of quality.


(Left-Right) Me, Cass, Nate and Joseph


(Left-Right) Me, Joseph, Daddy Bu and Nate


(Left-Right) Me, Cass, Harold, Cass


(Left-Right) Me, Mafel, Cass

During my QA days, I meet friends and enemies anywhere where in the online and offline world. That's the fun part of it for me and for them (enemies) that's their worst nightmare (just kidding). I made more friends than enemies in the end.


Me and Daddy Bu for the QA team party in Pasig City last June 2019. .

One of the painful moments is when all of us lost a colleague last July 1, 2019. Others resigned for the better. That's part of our life process and we can't control people to stay with a company. So cherish the moments that you're still with the people that matters, have as much photos as you have, celebrate life together and keep the friendship for the rest of our lives.


Wave 2 and our trainer Francis Posadas and team leaders Clarissa Felix and Mark Delaganar..


Team meeting with fellow QAs with our supervisor Rhoneil Arellano.

So I eventually left the company last November 30, 2019 due to some reasons. That reason includes salary and I have to leave to go up for my bilingual career for the better. That's a good motivation for me to keep up with the BPO industry as a bilingual agent now.

If you're still working with HKT Teleservices, be proud. If you're planning to leave then leave with grace, stand out and be more proud!

Signing up for Psycology diploma

As we aim for career development, I congratulations myself on taking the initiative to enroll in a Psychology Diploma online! It's fantastic that you seized the opportunity to benefit from the reduced pricing offered by the UK-based education provider. Education is an invaluable asset, and investing in your professional development through a diploma program demonstrates your commitment to growth and excellence in the field of psychology. By embarking on this journey, you're not only enhancing your knowledge and skills but also paving the way for future career opportunities and personal fulfillment.

Completing the course efficiently to obtain your certification is a commendable goal. Your determination to expedite the learning process reflects your eagerness to apply your newfound knowledge in real-world settings. With dedication and focus, you'll be well-equipped to navigate the curriculum and successfully attain your diploma. Moreover, earning CPD (Continuing Professional Development) points underscores your dedication to maintaining and enhancing your proficiency as a psychology practitioner. These points not only validate your ongoing commitment to excellence but also serve as a testament to your professionalism within the industry.

As you progress through the program, remember to embrace the learning journey and immerse yourself fully in the coursework. Engage with the material, participate in discussions, and seek clarification whenever needed to maximize your understanding and retention of key concepts. Additionally, consider how you can leverage your diploma to contribute meaningfully to your career advancement and professional goals. Whether it's applying newfound knowledge in your current role or pursuing new opportunities in psychology-related fields, your diploma serves as a springboard for continued growth and success. Keep up the momentum, stay focused on your objectives, and celebrate each milestone as you inch closer to obtaining your psychology diploma.

Being a chat support

Now being part of a prestigious company that providers services to its customers. This is my first time to work in Bonifacio Global City which is located in Taguig City. I will be supporting customers on their fun viewing of their favorite movies, series and shows under the Disney+ app platform.

My employee ID as chat support.

My goal is to provide support on the technicalities of how to watch videos using different platforms like smart TV, smartphones, tablets, iPads, etc. Also to assist clients on their issues in terms of billing, subscription, etc.

Planning to resign

After having sometime to think of my career, I am planning to shift to use my Spanish language skills. I completed a language study with Hola Amigos in 2018 and I really wanted to make sure that I use the language for my advantage and to earn more. Being a bilingual agent in the BPO industry will really make you earn two to three times than just being an English agent alone.

Resigning from a job can be a difficult decision, but here are some steps to help make the process smoother:

1. Give ample notice: It's common to give at least two weeks' notice before leaving a job, but it's always best to check your contract or company policy to see what's expected of you.

2. Write a resignation letter: A resignation letter is a formal way to inform your employer of your decision to leave. Keep the tone professional and neutral.

3. Schedule a meeting: Schedule a meeting with your supervisor or HR representative to deliver your resignation letter and discuss the details of your departure.

4. Be respectful: Be respectful and professional throughout the resignation process, even if you're leaving for negative reasons. Your reputation and future job prospects may be impacted by how you handle your departure.

5. Negotiate terms: If possible, negotiate the terms of your departure. This may include the date of your last day, unused vacation time, or severance pay.

6. Tie up loose ends: Make sure to complete any outstanding projects and transition your work to your colleagues before your last day.

7. Stay in touch: Consider staying in touch with your former colleagues and supervisor. This can be beneficial for future job prospects and professional networks.

Remember to remain professional and respectful throughout the resignation process, as it reflects on you and your future job prospects. Before you do resign, make sure you have already a job offer for your next career to keep those income coming regularly.

Working at Nigh Shift

I'm happy to be employed by my second BPO company. The company is right now with office address at Ortigas Center in Pasig City, Metro Manila. It's not because the account is pioneer, but it's very relax account. Kudos to all pioneering agents who made it and manage to get in. Here are some tips for newbies on how to be in BPO industry, read the article about advantages working at a call center here.

Starting my career as a recruiter

Now officially part of an education campaign under HKT Teleservices where my recruiting skills will be honed. I will be helping applicants on their issues in their online teaching application. The goal is to land a job online which will the applicants earn 14-20 dollars per hour at the comfort of their homes.

My employee ID as for my recruitment career.

I am happy to be part of this job where I talk to American teacher-applicants through video interviews in assisting on their application.

My first BPO job

It was December 2016 when headhunters caught me to undergo a hiring job caravan. Offering first a free meal from a fast food located along Ayala avenue, next to USANA Philippines office where it is my scheduled to-do list visit with a friend: to attend a seminar. But headhunters really managed to divert my sched to go to job hiring process intead. What a great job these headhunters did!!! Hahaha.

At around three o'clock, we headed to the Alorica office, just a few blocks from Ayala avenue, undergone the long process of hiring in a call center: initial, online and final interviews with different HR people. Long process because of the long hours of waiting time in between. We log our details in a computer, wait for our names to be called, and so on and so forth. During long wait, we, applicants managed to talk to each on different topics, so an air of friendship was born for a little time. No one bothers to get contact numbers and Facebook accounts, may be for a simple 'nahihiya' thing at first.

At first, there were many of applicants, but as night goes deeper, only few remain standing for the final interview. We wait for hours for the finals. There were six of us that time, unfortunately only two didn't pass the final interview. Only four proceeded to sign the job order: John Carlo Abella, Miasayo Fontanilla, Williamson Pineda and yours truly.

Wave 226A of Alorica Exportbank, Makati City

We are all required to report on January 5th for orientation program. From there, I met my wave mates. We are under batch 226a. Training starts January 9th, our goal is to finish the 40 training days. We are 24 hopefuls to finish the training days.

Here are the list of 24 hopefuls, in sitting arrangement: John Harvey, Laurence, Patt, Joana Marie, Alona, Jessie, JC, Cy, Eric, William, Mia, Ex, Majo, Joy, Dave, Melvin, me, Marky, JL, Egay, Jaja, Pham, Dahlz and Blue. Thanks to our trainers: Denise, Rob and Reeno.

Everyone of us passed the accent training, so everybody must be serious enough to pursue to be one of the agents in the BPO industry. Although it is always maligned by others by putting the industry in bad light in the Philippines, one must be brave enough to be in it. Simply because we do customer service insanely great and awesome. Most importantly, a significant percentage of our hard-earned salary is contributed to the development of the Philippines by means of tax collection.

This shows my certificate of employment.

As of this writing, only 14 of us are now working at production floor,  doing great things for customer's great experience. The next two months will determine our abilities on becoming regular status employees.

Working in the field as an Interviewer

This month will commence my journey in the corporate world where I am now working in the field as an Interviewer for various consumer products and services.

My employee as Field Interviewer

My job description says that I will be looking for someone who will be eligible for the survey that I will be conducting. Asking their opinions and record their responses to questions. This is so much fun for me as I will be able to travel some parts of Luzon which covers urban and rural areas.

The year that was 2014

A very good year for everyone specially in the northern part of the Philippines. No strong typhoons hit here specially my home city of Ilagan. A lot of good reasons for the year that was 2014 for me to survive and get a life this 2015.

So as long as I can update my very own blog, I will do it with God's help. My 2015 theme is "Let's Get Connected!" Be human guys.

Fashion craze sale

The Talavera Department Store will start to kick off its Fashion Craze Sale this coming August 1st. And it is a month-long sales activity for all valued shoppers out there. All you have to do is to buy P500 worth of items and get the chance to pick a prize instantly from the day you shop at the store.

Once you pick, you will get 1 major prize, 4 minor prize and a lot of discounts. So hurry up, get ready to enter the store starting August 1 and get the chance to win exciting prizes.

The evaluation mania!

In reference of making or doing evaluation to employees, may I quote my source from here:

PERFORMANCE EVALUATION TIPS

PERFORMANCE EVALUATION TIPS FOR SUPERVISORS Be honest and fair in evaluating all employees. Be certain that you as the supervisor have reviewed all of your employees in an objective and consistent manner as individuals and relative to other employees in the group. The purpose of performance evaluations is to take a realistic snapshot of the employee's performance. Don't say the employee is improving if (s)he is not performing well. Be consistent in your approach. Don't create a situation where it appears that you create excuses for one employee while holding another employee accountable. Define your criteria for each level of ranking and use the same criteria for every employee. Don't set separate criteria for certain employees. Give your comments. A ranking or number used to rank an employee's performance is useless without a written comment. Comments are required for any ranking that is less than "3 or meets expectations" and also for the highest ranking of "5 or exceeds expectations." Comments may confirm achievements or be constructive depending on the nature of the ranking. Make your comments consistent with the rankings. Don't give someone a "meets expectations" ranking if your comment describes a substandard performance. Be realistic. Don't inflate ratings. Inflation of ratings only inflates an employee's expectations. Rate the employee's performance, not the employee's "attitude." Keep your comments job related and based on the employee's ability to perform his/her job. Avoid phrases like "bad attitude," "he's not a team player," and other subjective type comments. Explain the behavior that is a result of the "attitude." Set goals with the employee. Don't just criticize a deficient performer; set goals for follow up and for improvement or development. Work together to create a plan of action to help the employee in deficient areas and to establish goals for the coming year. Set a follow up period and be sure to reevaluate the employee at the appropriate time. A performance evaluation should motivate an employee to want to improve. The employee should feel excited about the challenges and his/her ability to meet them. If employees hear only about their failures and weaknesses, they'll start to believe they can't succeed. If employees get support and encouragement from their supervisor, they'll gain the desire and confidence to keep trying. When the supervisors' suggestions for improvement bring results - and recognition - employees are even more likely to listen to future suggestions. There should be no surprises. The evaluation should be a review of the past year's performance. Through previous counseling and other communications, the employee should be aware of any concerns you might have about their job performance. The annual evaluation should not be the first time the employee learns of your concerns. One tool that may be used is to ask the employee to review his or her own performance and expectations for the future by preparing a self-appraisal. They may complete the same evaluation form that the supervisor uses or may draft a memo or list reviewing performance strengths and weaknesses and future goals. Having the employee go through the same exercise may make it easier for him or her to understand the value of the evaluation process.

My first salary!

After the 22 days of training, I am now already a regular employee of a department store in Cauayan city. I got my first salary of work for the last six (6) days cut-off. Although four days delayed, I am so happy to receive the cash!

Well, here are the things to do with your hard earned money. This will fully utilize your cash to its proper use for the betterment of oneself, to others and to the community as well. And that's according to Money Magazine, there are 50 Smartest  things to do with your money. Read the full article.

What a security guard does?

According to Buzzle.com, a security guard should accomplish the following tasks: to safeguard, patrol and monitor any theft or violence in the premises where he has been assigned duty.

The main task is to provide safety against any law violator and determining any sort of disturbances that will incur loses to the client. Sad to say, some (not all) Talavera security guards in the depart store do not practice in this dictum.

Instead, they observe employees with their work and everything that bypasses the hired supervisors. Log book must be used in case there are violations against existing laws of the Republic of the Philippines as some of it contains grammatical errors, wrong spelling.

Another thing, they do the work of a Sales Clerk in terms or arranging items inside the depart store.

Source: http://www.buzzle.com/articles/security-guard-job-description.html

Supervisor on the go

What is the job description of a supervisor? According to OFWguide.com, duties and responsibilities of a supervisor has the following to perform:


Basic Tasks

• Assist other store employees with their work
• Disseminate tasks and orders to employees
• Train and evaluate trainees
• Check the flow of the store from time to time.
• Check the products before the opening and closing of the store
• Encode the delivered or ordered materials or products
• Assist the customer with their demands, suggestions and complaints.
• Communicate with the manager regarding the sales, employees and other important matters.
• Act as officer in charge whenever the presence of the Manager is not available.

Wikipedia.org definitions:

An employee is a supervisor if he has the power and authority to do the following actions (according to the Ontario Ministry of Labour):

1. Give instructions and/or orders to subordinates.
2. Be held responsible for the work and actions of other employees.

Now working as a supervisor

I am now officially working as an employee of Talavera Group of Companies here in Cauayan City, Isabela. My assignment is a supervisory work in a department store that offers products and services.

My employee ID as a supervisor.

As one of the employees, we meet people everyday. Offer assistance, check baggage, sell products which are needed in everyday life.

Working as radio DJ

Last Thursday, June 2nd, 2011, marked the day when I eagerly applied for the position of a deejay at the renowned rock FM station in Roxas, Isabela. After expressing my interest and undergoing the initial screening process, I was informed that I would receive a call the following day, Friday, for a sample airing. However, despite my anticipation, the expected message never reached me. As the day passed without any communication from the station, I couldn't help but feel a sense of disappointment and uncertainty about my prospects.

Reflecting on the situation, I couldn't shake off the nagging feeling that perhaps my geographical location posed a hindrance to securing the position. Living in a different area from the station's headquarters, I realized that logistical challenges might have influenced their decision-making process. Despite my qualifications and enthusiasm for the role, it seemed that practical considerations might have outweighed other factors in their deliberations.

Nevertheless, as I mulled over the events of the past few days, I couldn't help but feel that a simple courtesy gesture would have provided some closure to the situation. While I understood the complexities involved in recruitment decisions, a brief message informing me of my status would have been greatly appreciated. Such small acts of consideration go a long way in maintaining professionalism and respect in the hiring process, leaving candidates with a positive impression regardless of the outcome.

But to give you an idea of what deejays are doing, you may click here for the details: http://www.bls.gov/k12/music04.htm. It's full of information there published by the website.

With regards on how to work as a deejay, here's ehow's file for your readings: http://www.ehow.com/how_7988_become-radio-disc.html. Thank you guys.

Lauching the GerryYabes.com website

Today, I am launching my website www.gerryyabes.com! The website has been in its three long years of existence since 2008 and have decided to launch it for public views and visits. Its a great undertaking for this kind of endeavor.

GerryYabes.com will provide updates to my family, relatives and friends on all my whereabouts and blah blah blha. Also links to my facebook profile, twitter updates, etc. Something that will cause envy among my peers, my colleagues, classmates and to those eck eck.

Whether you are new to my website or one of those long time stalkers, I hope you enjoy my playground and I have enjoyed for more than three years. I can case you bumped here accidentally, you may visit www.esoriano.wordpress.com for a great learning experience.

Work conflict

I am now working in a local company that manufacture stainless muffler products.The employer assigned me in Apalit, Pampanga. But I live in San Fernando City, a branch owned by the owner.Currently, there were conflict in work assignment. As far as I know, I have nothing to do with San Fernando City branch because I am assigned at Apalit, Pampanga. I guess someone knows this situation.

Meanwhile, to be able to balance work-life. Here are five tips to consider, authored by Jen Uscher by clicking here.The tips can bring a little more balance to what work should be.Don't forget to bring right attitude towards working and using talents efficiently.